TERMS AND CONDITIONS

COPYRIGHT

The artist retains all copyright on all artwork that is produced and reserves the right to display it online unless otherwise notified.

PAYMENT

Payments must be made in full before the drawing of a portrait can begin. An initial 50% deposit is requested to secure your place in the waiting list.

The waiting list works on a first come, first served basis so please get in touch to require about waiting times and I will provide an estimated completion date. I will try and accomodate any special requests (birthdays, anniversaries etc).

I accept PayPal for international payments and bank transfers for UK payment.

SHIPPING

Portraits are shipped securely to the address provided. All customers are provided with a tracking order.

CANCELLATIONS

Clients will receive a full refund if they choose to cancel within 7 days of paying their first instalment, if work has not commenced on the portrait. The cancellation must be via email. If the 7 days have passed, the payment amount will be retained as loss of business.

If work has commenced on the portrait the payment will be retained to cover the artists time and materials.

CHANGES TO THE FINISHED PORTRAIT

I will always show the client the finished portrait before shipping but if the client is unhappy with the finished portrait once it arrives and wishes to return it for alterations they must cover the shipping charges both ways.

DAMAGE IN TRANSIT

In the unlikely event of damage occurring during transit please send a photograph of the damage immediately. The artwork must be returned and a new portrait will be added to my waiting list and drawn at no extra cost.

PRIVACY POLICY

The artist will not sell, distribute or lease your personal information to third parties.